Unexpected error opening catalog lightroom ошибка - Исправление ошибок и поиск оптимальных решений проблем

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Thread starter

M Wot
Start date

Jan 18, 2018

Status: Not open for further replies.

I have a problem too, as of this week. After updating Mac OS X to 10.13.2 (High Sierra) as advised for security reasons, my LR 6.14 will no longer even load.

The error says;

«Unexpected error opening catalog.»

«The catalog could not be opened due to an unexpected error»

I have searched for solutions, but with no joy.

Any ideas would be gratefully received.

Mike

What OS release were you running before Mike? I’m guessing some kind of file permissions error, if the OS upgrade is the only thing that changed.

It was still High Sierra, but I think 10.13.1. It won’t open (older) LR5 catalogs that are still in the LR folder either. Do you mean file permissions of the Catalog?

Thanks, Mike.

clee01l

It was still High Sierra, but I think 10.13.1. It won’t open (older) LR5 catalogs that are still in the LR folder either. Do you mean file permissions of the Catalog?

Or the folder or parent folders containing the LR5 catalogs too. Where (full path) are these catalog files located and the path to the LR6.14 executable.

Not sure I understand all this. The catalogs are all in Mac HD > Users > mikes > Pictures > Lightroom. Within this folder is a Catalog (ircat) for LR3, LR4 LR which is all the versions I have had.

The last one is only called Lightroom, but I guess is LR6. For each of these there is also a Previews (irdata) file too, plus the ‘Backups’ folder. My last backup was 9th Jan 2018, which was just before updating the OS.

The program itself is in the application folder.

Hope this is helpful, not being able to even load the program is very frustrating.

thanks again, Mike

clee01l

The LR6 App is in a folder inside the Applications folder.

I want you to run the GetInfo function on the Folder containing the LR App executable, and the folder «Mac HD > Users > mikes > Pictures > Lightroom» And Post Screen shots of the Sharing & permissions section of each. Also, how much free space does GetInfo show for «Macintosh HD»?

If I have understood you right, the two image files should show what you want. Free space is 873 GB.

Hope they are OK as PNGs.

thanks, Mike

clee01l

None of the information that you provided gives me any indication of the problem. It does not seem to be a permissions problem. And you have sufficient free space for LR to create all of the temporary files that it needs.

Let’s try this and see how far you get when creating a new empty catalog: If you invoke LR using a LR icon in the Dock, Hold down the {Optn} key while clicking on LR. This will open a «Select Catalog» dialog with a button at the bottom that is labeled {Create a New Catalog}. Click on that to open a new empty catalog and report back here whether you are successful.

Last edited: Jan 19, 2018

Just gives the same error I am afraid.

clee01l

Just gives the same error I am afraid.

Did you even get the “Select Catalog “dialog? Can you post a screen shot of the exact error message?

No, afraid not. The error looks like this;

Looks like you did not hold the Option (Alt) key while launching Lightroom, as Cletus instructed.

If you get this dialog, click ‘Choose a Different Catalog’ and then at the bottom of the next dialog choose to create a new catalog.

clee01l

Johan’s assessment is correct. LR can be opened with NO catalog either as I instructed or by clicking on the {Choose a Different Catalog} button and selecting {Create New…}

In the fourth try at opening with the Option Key, I did get the dialogue box you said, I created a new catalogue, and named it. However, I then got the same error message for this too.

clee01l

In the fourth try at opening with the Option Key, I did get the dialogue box you said, I created a new catalogue, and named it. However, I then got the same error message for this too.

Baffling!!! OK, next step is to remove or rename your LR preferences file «/Users/[UserID]/Library/Preferences/com.adobe.Lightroom6.plist». This will force LR to create a new LR6 plist file on start up. (The files are named different from each LR version it would be «com.adobe.LightroomClassicCC7.plist» if you were running LR Classic (subscription))

If after creating a new clean preferences file you are still unable to open the new empty catalog file, then please uninstall LR6.14 and reinstall. and hope that we have succeeded.

The Library folder is actually in the Macintosh HD root folder, not within Users, which is also there. Within this Library folder is a Preferences folder, but the only adobe ones are for reader and acrobat. There isn’t one for LR.

However, I can find a file called com.adobe.agsservice.plist in HD>Applications>Utilities>Adobe Application Manager>AdobeGCClient>customhook

Thanks for your perseverance.

OK thanks Johan, found the correct library folder (was hidden) and the plist for LR6. Didn’t remove it, put it elsewhere. Same error, though when trying to select another catalogue, I can see the LR6 one is not now in the list with the LR3 and LR5 ones. However, trying to create a new catalogue doesn’t work either. Interestingly, I have to name it, but it actually creates a folder with this name. However, starting LR6 gives same error.

If I do end up having to uninstall and then reinstall LR6 am I right in thinking it will have to build a new catalog?

If I do end up having to uninstall and then reinstall LR6 am I right in thinking it will have to build a new catalog?

No. Uninstalling and reinstalling Lightroom does not affect the catalog(s).

Just to let you kind folks who helped me here, I ended up un-installing, and then re-installing LR, to the basic LR6, and then updating to 6.14.

So far so good, and the cat appeared again.

Thanks again, Mike.

clee01l

So far so good, and the cat appeared again.

Schrödinger’s?

Very amusing Gents. Luckily the Cat’s Mother has disappeared too.

Very amusing Gents. Luckily the Cat’s Mother has disappeared too.

Hey, I am having the same issue as you had in this original post. Was the solution to simply uninstall Lr and re-install? Hoping to resolve this ASAP!

clee01l

Hey, I am having the same issue as you had in this original post. Was the solution to simply uninstall Lr and re-install? Hoping to resolve this ASAP!

Probably not. Can you open a new empty catalog (see above). A lot depends on the LR version and the OS. The OP updated to LR 6.14 which was probably the step that solved the catalog problem.
What version is your OS and What version of LR are you running?

Status: Not open for further replies.

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Situation: The client receive this error message when he opens Lightroom 2019 on Windows 10: “Unexpected error opening catalog”.

Troubleshooting: 1: Repair the Microsoft Visual C++ Redistributable 2012. After upgrading to Windows 10, Adobe Creative Cloud applications, such as Photoshop and Lightroom has this error: The program can’t start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem.

2. It could be the permissions issue. Try to run it as administrator. Or make sue the Lightroom folders are not ready only.

3. I had my back-up programme backing up LR at the time so paused the back-up and then LR opened normally. Hope that helps.

4. It could be Windows Defender Security Center issue.

Go to Windows Defender Security Center
Then go to Virus & threat protection settings
Then select “Allow an app through Controlled folder access” under “Controlled folder access” section
Then select “plus sign” next to “Add an allowed app”
Then locate your Lightroom EXE file. Mine was located at the following path, but it may differ on your computer. C:Program FilesAdobeAdobe Lightroomlightroom.exe . After you’ve selected the file, double click on it, highlight it and click enter, or hit open with the filename highlighted.

Once I did that, I was finally able to successfully open Lightroom once again. What is a real shame is that Windows Defender allows us to lock down our computers (which is fantastic), but doesn’t provide proper errors when programs encounter errors because of this lockdown. That’s really unfortunate because I’ve encountered similar errors with other programs. It can be really frustrating because I really want my computer to go back to how it used to be without these problems (especially as more time passes since I set up Defender to better protect my computer from intrusions), however I know it is better to have it setup this way. Just wish Defender provided better errors when programs encountered the new rule I setup with Windows Defender.

5. Turn off Controlled folder Access.

1) Open Windows Settings.

2) Click Virus & threat protection.

3) Click Manage Settings under Virus & threat protection settings.

4) Click Manage Controlled folder access.

5) Turn Controlleld folder access off.

6) Close the Virus & threat protection and restart Lightroom for a test.

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE
Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on
http://www.ChicagoTech.net
How to Install and Configure Windows, VMware, Virtualization and Cisco on
http://www.HowToNetworking.com
View all posts by Bob Lin

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18.08.2011, 17:15

Та же фигня!!!!

29.10.2011, 07:29

бред. удоление lock не помогает

16.12.2011, 11:26

И переустановка не помогает, чистка реестра, обновление…ничего не помогает…

23.07.2012, 20:14

кстати да, последний способ действует!

02.01.2013, 12:41

Юля, спасибо большое!!!

29.01.2013, 17:45

у меня такая же проблема. Но поисковик не находит фаилы, которые надо удалить. Подскажите пожалуйста, что мне делать.

10.07.2013, 17:29

у меня такая же проблема, что и у Дарьи. В поисковике не находит файлы nef

11.07.2013, 14:06

Через поисковик нашёл файл, удалил, и вуаля всё открывается!!!

12.07.2013, 17:52

я же говорю, что через поисковик не находит эти файла (скрытые файлы в папке тоже включены)!

24.07.2013, 05:48

Вспомните, какое изображение вы выбирали. И выберите в поисковике ту папку, где было то изображение. И ищите в той папке. Потом вы просто его удаляете и все в порядке

17.01.2014, 06:13

а я переименовала то фото,и программа запустилась)

06.04.2014, 16:26

Спасибо!!! удалил, работает!)

23.05.2014, 10:48

Я удалила ту папку вообще из компьютера и не открывается( что делать?

03.12.2014, 18:26

ЮЛЯ ТЫ БОГ ЦАРЬ!!!!!!!!

14.10.2015, 05:36

Выдает ошибку, что делать?

12.01.2016, 06:28

Спасибо! Помогло!!! УРААААААА

17.04.2018, 06:05

Помогло когда из библиотеки удалил полностью папку лайтрум

10.12.2018, 20:44

Ура! Тоже удалил не хер из католога папку Lightroom catalog и все загрузилось

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