Zebra z4m plus error condition

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Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such propriety information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies Corporation. All specifications and designs are subject to change without notice.

FCC Compliance Statement

Note: This equipment has been tested and found to comply with the limits for a Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the product manuals, may cause harmful interference to radio communications.

In order to ensure compliance, this printer must be used with Shielded Communication Cables.

“The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user’s authority to operate the equipment.”

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Liability Disclaimer

Zebra Technologies Corporation takes steps to assure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption or loss of business information) arising out of the use of or the results of use of or inability to use such product, even if Zebra Technologies Corporation been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Copyrights

The copyrights in this manual and the label printer described therein are owned by Zebra Technologies Corporation. All rights are reserved. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

All trademarks and registered trademarks are property of their respective owners.

Copyright 2003 ZIH Corp. All rights reserved.

DECLARATION OF CONFORMITY

I have determined that the Zebra printers identified as the

Z4Mplus/Z6Mplus -Series

manufactured by:

Zebra Technologies Corporation

333 Corporate Woods Parkway

Vernon Hills, Illinois 60061-3109 U.S.A.

Have been shown to comply with the applicable technical standards of the FCC

For Home, Office, Commercial, and industrial use

If no unauthorized change is made in the equipment, and if the equipment is properly maintained and operated.

Warranty Information

Effective November 1, 2001

All Zebra Technologies Corporation products are sold with warranties. Following is some general information:

Printer Products

Printers. All printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12) months from the purchase date.

Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.

Note: Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for return to customers in the continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest airport; customer pays customs, duties, taxes, and freight from airport to destination. If Zebra determines that the

Printer Products

product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs.

Printheads. Since printhead wear is part of normal operation, the original printhead is covered by a limited warranty as indicated below. Warranty period begins on purchase date.

To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for warranty qualification. However, if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User’s Guide has caused defect in the thermal printhead for which a warranty claim is made.

Software. Software is warranted to be free of defects in material and workmanship for 30 days from the date of purchase. In the event of notification within the warranty period of defects, Zebra will replace the defective diskette or documentation.

Batteries. Mobile printer batteries are warranted to be free of defects in material and workmanship for 90 days from date of purchase. In the event of notification within the warranty period, Zebra will replace the defective battery provided there has not been damage resulting from user abuse.

Parts. All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in material and workmanship for 90 days (except where otherwise noted) from date of purchase. This warranty becomes void if the item is modified, improperly installed or used, or damaged by accident or neglect.

Printer Software and Firmware License Agreement

Printer Software and Firmware License

Agreement

YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS OF THIS ZEBRA TECHNOLOGIES CORPORATION PRINTER SOFTWARE AND FIRMWARE LICENSE AGREEMENT (“PSFLA”) BEFORE USING THE PRINTER WHICH IS ENCLOSED OR OTHERWISE ASSOCIATED WITH THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT OPERATE THE PRINTER AND PLEASE PROMPTLY RETURN THE PRINTER, ENCLOSURES AND ALL PACKAGING FOR A FULL REFUND.

Zebra Technologies Corporation (“ZEBRA”) hereby grants you a non-exclusive, nontransferable license to use the SOFTWARE and FIRMWARE embedded in the printer and the accompanying documentation according to the following terms:

1.The printer enclosed with or otherwise associated with this Agreement has or includes certain SOFTWARE and FIRMWARE therein which is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE and FIRMWARE is licensed, not sold. Such SOFTWARE and/or FIRMWARE may include, but is not limited to, SOFTWARE and/or FIRMWARE that is licensed under one or more of the following trademarks: ZPL (Zebra Programming Language), Zebralink, Web View, Web Alert, ZBI (Zebra Basic Interpreter), BAR-ONE, ZTools, Utilities, ZebraNet View for IP, ZebraNet Alert, PC Management Program, ZebraNet View for Networks and ZebraNet Connect.

2.GRANT OF LICENSE. This License grants you the following rights:

•SOFTWARE and FIRMWARE. You may use, access, display, run, or otherwise interact with (“RUN”) the SOFTWARE and FIRMWARE in connection with operating the printer which is enclosed with or otherwise associated with this PSFLA (“PRINTER”). The primary user of the PRINTER may make a second copy for his or her exclusive use on a portable computer/ printer.

Printer Software and Firmware License Agreement

•Replacement, Modification and Upgrade of the SOFTWARE and/or FIRMWARE. ZEBRA reserves the right to replace, modify or upgrade the SOFTWARE and/or FIRMWARE at any time by offering you a replacement or modified version of the SOFTWARE and/or FIRMWARE or such upgrade and to charge for such replacement, modification or upgrade. Any such replacement or modified SOFTWARE and/or FIRMWARE code or upgrade to the SOFTWARE and/or FIRMWARE offered to you by ZEBRA shall be considered part of the SOFTWARE and/or FIRMWARE and subject to the terms of this PSFLA (unless this PSFLA is superseded by a further PSFLA accompanying such replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE). In the event that ZEBRA offers a replacement or modified version of or any upgrade to the SOFTWARE and/or FIRMWARE, (a) your continued use of the SOFTWARE and/or FIRMWARE is conditioned on your acceptance of such replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE and any accompanying superseding PSFLA and (b) in the case of the replacement or modified SOFTWARE and/or FIRMWARE, your use of all prior versions of the SOFTWARE and/or FIRMWARE is terminated.

4.TERMINATION. Without prejudice to any other rights, ZEBRA may terminate this PSFLA if you fail to comply with the terms and conditions of this PSFLA. ZEBRA may terminate this PSFLA by offering you a superseding PSFLA for the SOFTWARE and/or FIRMWARE or any replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE and conditioning your continued use of the SOFTWARE and/or FIRMWARE or such replacement, modified or upgraded version on your acceptance of such superseding PSFLA. In addition, ZEBRA may terminate this PSFLA by notifying you that your continued use of the SOFTWARE and/or FIRMWARE is prohibited. In the event that ZEBRA terminates this PSFLA, you must immediately stop using the SOFTWARE and/or FIRMWARE and destroy all copies of the SOFTWARE and/or FIRMWARE and all of its component parts.

5.COPYRIGHT. All title and copyrights in and to the SOFTWARE and FIRMWARE, the accompanying printed materials, and any copies of the SOFTWARE and FIRMWARE, are owned by ZEBRA or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE and/or FIRMWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This PSFLA grants you no rights to use such content. If this SOFTWARE and/or FIRMWARE contains documentation which is provided only in electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the SOFTWARE and/or FIRMWARE.

Printer Software and Firmware License Agreement

9.EXCLUSION OF ALL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZEBRA OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ANY INJURY TO PERSON OR PROPERTY, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, FOR LOSS OF PRIVACY FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR FIRMWARE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ZEBRA OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF DAMAGES SHALL BE EFFECTIVE EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.LIMITATIONS AND RELEASE OF LIABILITY.

•To the extent that the SOFTWARE and/or FIRMWARE covered by this PSFLA includes emulation libraries, emulation libraries are offered “as is”. ZEBRA does not provide any warranty associated with the emulation libraries.

•The emulation library does not work 100% correctly or cover 100% of the functionality of the printer language being emulated. Modifications may be required for each target application. If such modification is necessary, prior to making any such modification, you are required to contact ZEBRA to obtain express written consent to make such modification.

•If the emulation library is sold separately by an authorized party other than ZEBRA (“RESELLER”—A party other than ZEBRA which is authorized by ZEBRA to distribute the SOFTWARE and/or FIRMWARE with its application so long as the SOFTWARE and/or FIRMWARE is used with a ZEBRA printer) or is sold bundled with a printer to an end-user by a RESELLER, and if claims are made by the RESELLER that the emulation library performs as a 100% emulation solution, ZEBRA is not responsible if the emulation library does not work as advertised by the RESELLER. Furthermore, ZEBRA is not liable for any damages directly or indirectly relating to such emulation library which is sold separately by the RESELLER or which is sold bundled with a printer to an end-user by the RESELLER.

Table of Contents

Product Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Canadian DOC Compliance Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Liability Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

DECLARATION OF CONFORMITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Printer Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Printer Software and Firmware License Agreement. . . . . . . . . . . . . . . . . . . . . . xiv

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxix Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxx Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxii

Table of Contents

Inspect the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Report Damage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Z4Mplus and Z6Mplus Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Printer Side View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Load Media and Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Auto Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Printhead Pressure Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Rewind Media Alignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Troubleshoot Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Basic Configuration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Position the Label Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Reflective Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configure the Software or Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

System Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Table of Contents

Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Load Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Liner Take-Up Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Rewind . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Load Fanfold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Remove the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Change Password-Protected Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Leave the Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuration and Calibration Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cleaning Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clean the Interior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clean the Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Clean the Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Clean the Peel-Off Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

LCD Error Conditions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Table of Contents

Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Additional Printer Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Cancel Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Pause Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Feed Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Media Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Zebra Programming Language (ZPL II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 AC Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Power Line Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Printer Interface Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Serial Data Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Parallel Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Parallel Port Interconnections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Extend the Life of Your Printhead with Save-a-Printhead Cleaning Film . . . . . 142

Recommended for all Zebra printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Use Save-a-Printhead Cleaning Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 How to Order Cleaning Film Kits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Preface

The Preface discusses the topics and illustrates standards that are used throughout this guide.

Contents

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

Support . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

About this Document . . . . . . . . . . . . . . . . . . xxvii

Document Conventions . . . . . . . . . . . . . . . xxviii

Related Documents. . . . . . . . . . . . . . . . . . . . xxx

Preface

Contacts

Contacts

You can contact Zebra Technologies Corporation, USA at any of the following:

Visit us at: www.zebra.com

Our Mailing Address:

Zebra Technologies Corporation

333 Corporate Woods Parkway

Vernon Hills, Illinois 60061.3109 U.S.A

Telephone: +1 847.634.6700

Facsimile: +1 847.913.8766

Zebra Technologies Europe Limited

Zebra House

The Valley Centre, Gordon Road

High Wycombe

Buckinghamshire HP13 6EQ, UK

Telephone: +44 (0)1494 472872

Facsimile: +44 (0)1494 450103

Support

You can contact Zebra support at any of the following:

Caution • The Web address is case-sensitive. The SS must be all caps.

Web address: www.zebra.com/SS/service_support.htm

US Phone Number: +1 847.913.2259

UK/International Phone Number: +44 (0) 1494 768289

Preface

About this Document

About this Document

The User Guide contains these chapters:

Preface

Document Conventions

Document Conventions

The following conventions are used throughout this document to convey certain information:

About this Chapter: This section lists and describes each main section of the chapter, including the initial page number of that section. These sections primarily serve as hyperlink components for the Adobe Acrobat.pdf version of this guide.

Alternate Color: (on-line only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide on-line in.pdf format, you can click the cross-reference (royal blue text) to jump directly to its location.

Command Line Examples: All command line examples appear in Courier font. For example, you would type the following to get to the Post-Install scripts in the bin directory: Ztools

Files and Directories: All file names and directories appear in Courier New font. For example, the Zebra<version number>.tar file and the /root directory.

Caution, Important, Note, and Example: These topics are defined in the following example:

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you or the hardware.

Caution • Advises you that failure to take or avoid a specified action could result in loss of data or hardware damage.

Important • Provides information that is essential to the completion of a task.

Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.

Example • Provides an example, often a scenario, to better clarify a section of text.

Preface

Document Conventions

Illustration Call-out Instructions: Illustration call-out instructions are used when an illustration contains either information about a dialog box, step(s) to accomplish, or numbers in a table.

2 3

Preface

Related Documents

Related Documents

In addition to the Z4Mplus and Z6Mplus User Guide, the following documents might be helpful references:

•The ZPL II Programming Guide Volume I and Volume II (Zebra part number 45540L) details how to create the perfect label format for your application. The guide explains how the optional ZBI™ extends the power of ZPL II by allowing custom programs to be written that operate within the printer, directly interfacing with bar code scanners, keyboard display devices, etc. The guide also contains information about the enhanced operating system features of your printer. There are three ways to obtain this guide: on the accessory CD-ROM (supplied with the printer), on our web site (www.zebra.com), or by ordering printed manuals from your distributor.

•The PrintServer II User and Reference Guide (Zebra part number 45537L) explains how you can quickly set up your printer on an IP network and experience ZebraLink, our revolutionary real-time connectivity and control solution for Zebra printers (optional ZebraNet PrintServer II required).

•The Z4Mplus and Z6Mplus Maintenance Manual (Zebra part number 13358L) contains the information you need to maintain your printer.

CHAPTER 1

Introduction

This chapter provides a high level overview of the Z4Mplus and Z6Mplus Printer.

Contents

Inspect the printer . . . . . . . . . . . . . . . . . . . . . . . 2

Report Damage . . . . . . . . . . . . . . . . . . . . . . . 2

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Z4Mplus and Z6Mplus Printer Overview . . . . . . 3

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Printer Side View . . . . . . . . . . . . . . . . . . . . . . 5

Introduction

Inspect the printer

Inspect the printer

•Check all exterior surfaces.

•Raise the media access door and inspect the media compartment.

•Save the carton and all packing material in case the printer needs to be shipped. Contact your authorized Zebra reseller for instructions.

•Depending on how your printer was ordered, a power cord may or may not be included. If one is not included, or if the one included is not suitable for your requirements, see AC Power Cord on page 122.

Caution • For personnel and equipment safety, always use a three-prong plug with an earth-ground connection to the AC power source.

Report Damage

If you discover shipping damage:

• Immediately notify the shipping company and file a damage report.

.

Important • Zebra Technologies Corporation is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty

•Keep the carton and all packing material for inspection.

•Notify your local Zebra reseller.

Storage

If you are not placing the printer into operation immediately, repackage it using the original packing materials. The printer may be stored under the following conditions:

•Temperature: –40°F to 140°F (–40°C to 60°C)

•Relative humidity: 5% to 85%, non-condensing

Introduction

Z4Mplus and Z6Mplus Printer Overview

Z4Mplus and Z6Mplus Printer Overview

The following information is a general overview of the Z4Mplus and Z6Mplus printers operational controls and location of major components needed in the loading of media and ribbon.

Front Panel

The front panel keys and lights are shown below.

Front Panel Controls and Lights

Introduction

Z4Mplus and Z6Mplus Printer Overview

Introduction

Z4Mplus and Z6Mplus Printer Overview

Printer Side View

The illustration below is a simplified view of your printer. Depending on installed options, your printer may look slightly different.

2Transmissive Sensor

3Label Supply Guide

4Label Supply Hanger

5Dancer

6Label Guide

7Printhead Open Lever

Introduction

Z4Mplus and Z6Mplus Printer Overview

CHAPTER 2

Printer Setup

This chapter provides instructions for loading labels and ribbon.

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . 8

Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Types of Media . . . . . . . . . . . . . . . . . . . . . . 10

Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . 12

Load Media and Ribbon . . . . . . . . . . . . . . . . . 13

Load the Media . . . . . . . . . . . . . . . . . . . . . . 13

Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . 14

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Auto Calibration . . . . . . . . . . . . . . . . . . . . . . 15

Printhead Pressure Adjustment . . . . . . . . . . . 16

Rewind Media Alignment . . . . . . . . . . . . . . . . 18

Configuration Label . . . . . . . . . . . . . . . . . . . . . 19

Print a Configuration Label . . . . . . . . . . . . . 19

Troubleshoot Printing Problems . . . . . . . . . . . 21

Basic Configuration . . . . . . . . . . . . . . . . . . . . . 22

Basic Configuration Process . . . . . . . . . . . . 23

Position the Label Sensor . . . . . . . . . . . . . . . . 26

Reflective Sensor . . . . . . . . . . . . . . . . . . . . 26

Configure the Software or Printer Driver . . . 28

Printer Setup

Before You Begin

Before You Begin

Media

The Z4Mplus and Z6Mplus are capable of using various types of media. These include continuous roll and fanfold media as labels or card stock with optional perforations and registration holes.

Refer to Printer Basics on page 33 for a detailed description of loading label media and ribbon.

Printer Setup

Before You Begin

Ribbon

Ribbon is a thin film carrying wax or wax resin that is transferred to the media during the thermal transfer process. Direct thermal media does not require the use of a ribbon, but printhead life may be shortened because of the abrasion of direct contact with the media.

Printhead life may be reduced by the abrasion from exposed paper fibers when using perforated media. Refer to Printer Basics on page 33 for a detailed description of loading label media and ribbon.

Caution • The ribbon must be as wide or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.

Note • When printing in direct thermal mode, ribbon is not used and should not be loaded into the printer.

Printer Setup

Before You Begin

Types of Media

The following is a description of the various types of media approved for use in the Z4Mplus and Z6Mplus printers.

Non-Continuous Web Media

Non-continuous web media (shown below) refers to individual labels separated by a gap, notch, or hole. When you look at the media, you can tell where one label ends and the next one begins. The illustration below shows samples of all three. The noncontinuous with gaps, is individual labels on a continuous liner.

1

2

Number Description

1 Hole

2Notch

3Label Gap

Printer Setup

Before You Begin

Non-Continuous Black Mark Labels

Non-continuous black mark labels have black marks printed on the back of the liner indicating the start and end of each label (shown below).

Number Description

Continuous Media

Continuous media (shown below) is one uninterrupted roll of material without gaps, holes, notches, or black marks that allows the image to be printed anywhere on the label.

Printer Setup

Before You Begin

Print Mode

Print modes are displayed on the LCD on the front panel of the printer. Print modes should match the media and printer options chosen. Print mode choices are listed in the table below.

Printer Setup

Load Media and Ribbon

Load Media and Ribbon

Load the Media

One method of media loading is shown in the illustration below. For more detailed instructions, as well as information about how to load the different types of media and the various printing modes, see Printer Basics on page 33.

2Transmissive Sensor

3Media Supply Guide

4Media Supply Hanger

5Dancer

6Media Guide

7Printhead Open Lever

Printer Setup

Load the Ribbon

Load the Ribbon

If the media is thermal transfer material, you must load a ribbon to print labels. See the illustration below. If the media is direct thermal material, do not load a ribbon.

3

2

1

4

5

Number Description

2Printhead Assembly

3Ribbon Take-Up Spindle

4Ribbon Supply Spindle

5Printhead Open Lever

Printer Setup

Calibration

Calibration

Auto Calibration

The Z4Mplus and Z6Mplus automatically calibrate on power up. During auto calibration, the printer determines the label length and sensor settings.

Auto calibration occurs when the printer is turned on and each time the printer recovers from an error condition. To clear an error, open and close the printhead assembly and then press PAUSE. The printer begins auto calibration when all errors have been cleared.

The results of the auto calibration are stored in the printer’s memory and are retained even if printer power is removed. These parameters remain in effect until the next calibration is performed.

,

Note • If the front panel setting for MEDIA POWER UP or HEAD CLOSE are set to LENGTH, NO MOTION, or FEED, the printer starts printing without auto calibrating.

Printer Setup

Printhead Pressure Adjustment

Printhead Pressure Adjustment

Refer to the illustration below.

This adjustment may be necessary if printing is too light on one side or if thick media is used.

Pressure Adjustment Dials

R L

The pressure adjustment dials for the Z4Mplus each have four possible settings designated by blocks of increasing size embossed on the print mechanism. The smallest block (fully counterclockwise) is considered position 1 and the largest block (fully clockwise) is considered position 4. The same is true for the Z6Mplus, except it has 7 positions.

Printer Setup

Printhead Pressure Adjustment

Set Printhead Pressure

Use the tables below, depending upon which printer you have, to select the initial dial settings for your media.

Some media types require higher pressure to print well. For these media, increase both dials one position. If the media tends to shift to the left while printing, increase the right dial setting one position or decrease the left dial setting one position. If the media tends to shift to the right while printing, increase the left dial setting one position or decrease the right dial setting one position.

Printer Setup

Rewind Media Alignment

Rewind Media Alignment

The instructions below apply if the printer has a rewind option. Refer to the illustration below.

Note • The liner should be installed flush against the backplate of the take-up spindle to prevent the media/backing from winding too loosely.

Do the adjustments in the order given. Do only what is needed to solve the problem.

1.Turn the adjustment dial clockwise to align the media toward the mainframe.

2.Turn the dial counter clockwise to align the media away from the mainframe.

4

1

2

3

Number Description

2Rewind Spindle

3Adjustment Dial

4Printhead Assembly

Printer Setup

Configuration Label

Configuration Label

Print a configuration label to test the printer setup. Do this when the printer is first installed, or when the printer cannot properly detect the top of the label.

Print a Configuration Label

1.Turn the printer Off (O).

2.Press and hold CANCEL while turning the printer On (l). See the Front Panel illustration on page 3.

3.Release CANCEL after the DATA light turns off (approximately five seconds).

A configuration label prints showing the printer’s currently stored parameters (similar to the labels shown on the next page).

•If you encounter any problems while you are configuring the printer or printing a test label, see Troubleshoot Printing Problems on page 21. If the test label printed correctly, go to Communication on page 29.

Printer Setup

Configuration Label

4